Refund policy

You may return a regularly priced item within 7 days of receipt of your purchase for a full refund, or 30 days for an exchange or Performance Tennis credit, with an original receipt. Sale items discounted no more than 40% may be returned for store credit or exchange within 30 days; no refunds will be given on sale items.

No refunds or exchanges will be made on strung racquets, water bottles, undergarments, worn or damaged product, gift cards and clearance items discounted by 40% or more.

Returned items must be in original condition: unused, unwashed, unworn and must have all tickets and protective materials attached.

Refunds & price adjustments will only be credited in the original form of payment and to the account used on the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.

Returned merchandise that was originally paid for by gift certificate will receive the exchange or refund in the form of store credit. Performance Tennis gift certificate purchases are final and may not be returned or redeemed for cash.

Where To Return

All in-store and online purchases may be returned provided they meet the returns policy criteria. For items returned in-store proof of purchase must be presented.

Online orders can be returned to:

Performance Tennis
70A Léonard Ave.
Ottawa, ON  K1S 4V6

Customers are responsible for all shipping fees on returns and exchanges. Return shipping must be a pre-paid, traceable method to ensure safe delivery.

The following conditions must be met in order to return the item:

Racquets - The plastic wrap on the handle has not been removed; the racquet has not been strung.

Footwear - Shoes must be unworn and in the same condition as sold. Shoe box must be the manufacturer's original box, undamaged. Returns without shoe box are not accepted.

Bags - Must contain original tags. Must be in the same condition as sold.

Apparel - Must contain original tags. Must be unworn and in the same condition as sold. Undergarments may not be returned.

Strings - Sets or reels of string can be returned if in original unopened manufacturer's packaging.

Accessories - Grips, dampeners, tape, etc can be returned if unopened and in original manufacturer's packaging.

Water bottles - They can not be returned.

Court Equipment - Nets, ball hoppers, etc can be returned if unopened and in original manufacturer's packaging.

Tennis Balls - Unopened cans and cases.