Terms of service

Warranties

Manufacturer One-Year Racquet Warranty
Within one year of purchase, should your racquet spontaneously crack or rattle please bring it our attention via email, phone or in-store. We will assess the damage and contact the manufacturer if it is deemed to be a defect. Please note this warranty does not cover normal wear and tear, paint chips, scrapes, racquet smashes, etc.

Manufacturer Footwear Warranty/Guarantee Programs
Footwear warranties and guarantee programs vary. Please see the information below for the specific details for each brand:

Babolat
Babolat does not offer an outsole warranty on any of their tennis shoe models. If you believe your Babolat shoes have a manufacture’s defect, please email images of the defective shoes to info@performancetennis.ca or bring the shoes back to our store. We will contact Babolat and they will determine whether the shoes are defective.

Head
Head does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your Head shoes have a manufacture’s defect, please email images of the defective shoes to info@performancetennis.ca or bring the shoes back to our store. We will contact Head and they will determine whether the shoes are defective.

K-Swiss
K-Swiss does not offer an outsole warranty on any of their tennis shoes. If you believe your K-Swiss shoes have a manufacture’s defect, please email images of the defective shoes to info@performancetennis.ca or bring the shoes back to our store. We will contact K-Swiss and they will determine whether the shoes are defective.

Prince
Some styles are guaranteed to protect against wear for 6 months from original date of purchase. The guarantee does not apply to damage caused by misuse and will only apply to shoes on which the outsoles are worn through to the midsole. Prince reserves the right in its sole discretion to determine whether the outsole is worn. This offer is limited to a one-time only replacement. Additional returns of subsequent product received from Prince will not be honoured. To make a warranty claim please email pictures of the shoes’ worn outsole, along with your Performance Tennis proof of purchase to info@performancetennis.ca or bring the shoes into our store.

Wilson
Wilson offers a six-month guarantee on select footwear models. This guarantee only applies to “holes” that have naturally worn completely through the outsole and in to the insole and it is a one-time only replacement. To make a warranty claim please email pictures of the shoes’ worn outsole, along with your Performance Tennis proof of purchase to info@performancetennis.ca or bring the shoes into our store.

Yonex
Yonex shoes are covered by a 3 month warranty from date of purchase against defects in workmanship or materials. This warranty does not include normal wear and tear associated with the sport of tennis and badminton. To make a warranty claim please email pictures of the shoes’ worn outsole, along with your Performance Tennis proof of purchase to info@performancetennis.ca or bring the shoes into our store. We will then send the images or the shoes to Yonex and they will determine if the shoes qualify for a warranty replacement.